@article{radovanovic2024:hedgesboosters,
author = {Radovanović, Aleksandra},
title = {``I Must Admit I am Rather Disappointed…'': Hedges and Boosters in Managerial Responses to Negative Online Reviews},
journal = {ESP Today},
eissn = {2334-9050},
year = {2024},
volume = {12},
number = {1},
howpublished = {online},
language = {english},
pages = {49--70},
note = {3},
doi = {10.18485/esptoday.2024.12.1.3},
doiurl = {http://doi.fil.bg.ac.rs/volume.php?pt=journals&issue=esptoday-2024-12-1&i=3},
url = {http://doi.fil.bg.ac.rs/pdf/journals/esptoday/2024-1/esptoday-2024-12-1-3.pdf}
}