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“I Must Admit I am Rather Disappointed…”: Hedges and Boosters in Managerial Responses to Negative Online Reviews



Aleksandra Radovanović


ESP Today, Vol. 12 (2024), No. 1

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@article{radovanovic2024:hedgesboosters, author = {Radovanović, Aleksandra}, title = {``I Must Admit I am Rather Disappointed…'': Hedges and Boosters in Managerial Responses to Negative Online Reviews}, journal = {ESP Today}, eissn = {2334-9050}, year = {2024}, volume = {12}, number = {1}, howpublished = {online}, language = {english}, pages = {49--70}, note = {3}, doi = {10.18485/esptoday.2024.12.1.3}, doiurl = {http://doi.fil.bg.ac.rs/volume.php?pt=journals&issue=esptoday-2024-12-1&i=3}, url = {http://doi.fil.bg.ac.rs/pdf/journals/esptoday/2024-1/esptoday-2024-12-1-3.pdf} }